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How to Have Difficult Conversations

This course will help build your confidence and skills when raising issues that are complex, difficult and challenging. For example, raising safeguarding with a parent/carer, challenging discrimination and prejudice and managing conversations with colleagues or parent/carer, where someone may become defensive and angry or has mental health needs.

Course Summary

Supporting positive and effective communication skills in situations where the topic is one that may be challenging and difficult. This session explore what makes these conversations hard and offers strategies to build confidence.

Learning Outcomes

  • What makes conversations challenging for each party
  • Why do they become challenging?
  • Thinking about how we communicate
  • Strategies to structure and keep conversations constructive
  • What not to do

Added Benefits

To give more people the opportunity to develop their understanding, we have teamed up with The Skills Network to offer all schools that purchase our Whole Staff programmes the opportunity to access additional Level 2 Distance Learning courses in a variety of related topics. Not only can school staff benefit from the accredited programmes, but parents can also access them – free of charge.

Read more information on our Level 2 Distance Learning Enhancing Training page.


Prices start from just £440 for a whole staff, two hour workshop, with bespoke packages and discounts on larger numbers available.  Individual places costing £49 per person can also be booked on our open courses where applicable.  Please contact us for more details.