Contact Us at YMCA Trinity Group

Cambridge

Queen Anne House
Gonville Place
Cambridge CB1 1ND
Telephone: 01223 356998
Email: admin@ymcatrinity.org.uk

Ipswich

2 Wellington Street,
Ipswich,
Suffolk IP1 2NU
Telephone: 01473 252456
Email: admin@ymcatrinity.org.uk

Peterborough

The Cresset
Bretton Centre
Peterborough PE3 8DX
Telephone: 01733 373175
Email: admin@ymcatrinity.org.uk

Accommodation

Location	Address	Telephone	Email
Bury St Edmunds	56 Westgate Street, Bury St Edmunds, IP33 1QG	01284 701697	admin@ymcatrinity.org.uk
Cresset	Bretton Centre, Peterborough, PE3 8DX	01733 269621	admin@ymcatrinity.org.uk
Gibson Lodge	2 Gibson Close, Ipswich, IP3 9RW	01473 723144	admin@ymcatrinity.org.uk
Queen Anne House	Gonville Place, Cambridge, CB1 1ND	01223 356998	admin@ymcatrinity.org.uk
Time Stop	101 Wellington St, Peterborough, PE1 5DU	01733 891891	admin@ymcatrinity.org.uk
Wellington Street	2 Wellington Street, Ipswich, IP1 2NU	01473 252456	admin@ymcatrinity.org.uk

Childcare settings

Location	Address	Telephone	Email
Grundisburgh	Alice Driver Road Grundisburgh IP13 6XH	01473 738017	nurseryadmin@ymcatrinity.org.uk
Providence	2 Wellington Street Ipswich IP1 2NU	01473 295258	nurseryadmin@ymcatrinity.org.uk
St Margaret's Road	YMCA St Margaret’s Road Lowestoft NR32 4HW	01502 585882	nurseryadmin@ymcatrinity.org.uk
Water Lane	YMCA Water Lane Lowestoft NR32 2NH	01502 502239	nurseryadmin@ymcatrinity.org.uk

Gyms

Location	Address	Telephone	Email
Cambridge	Queen Anne House, Gonville Place, CB1 1ND	01223 356998	ymcafitnessQAH@ymcatrinity.org.uk
Peterborough	The Cresset, Bretton Centre, PE3 8DX	01733 373189	ymcafitnessPbo@ymcatrinity.org.uk

Projects

Project Name	Address	Telephone	Email
Mental Health Team	Bretton Centre, Peterborough, PE3 8DX	01733 373187	mentalhealthservices@ymcatrinity.org.uk
Reparation		Teresa 07837268556	Teresa.brown@ymcatrinity.org.uk
Shine Project	Imperial House, Bevan Street East, Lowestoft, NR32 2AA	01502 565978	shine@ymcatrinity.org.uk

Recruitment

People choose to work at YMCA Trinity Group because they want to make a difference in the lives of young people and they want to work in an environment that will support them to do so.

Email: recruitment@ymcatrinity.org.uk

Resident’s complaint process

Making a complaint - click to view details

Get in touch with a member of staff. They will listen carefully and do their best to help resolve your complaint.

If, after we have tried to resolve your complaint, you do not feel we have helped, please let us know and we will start our formal process.

Stage 1

Your complaint will be passed onto a Senior Accommodation Project Worker. They will contact you on their next working day to let you know they have received your complaint.

The Senior Accommodation Project Worker will investigate and discuss options to find a resolution with you. This will usually take a maximum of 10 working days.

If you feel your complaint has not been satisfactorily resolved, we can move on to stage 2.

Stage 2

Your complaint and everything which we have done to try to resolve this will be passed on to the Head Of Accommodation.

The Head of Accommodation will contact you in 20 working days.

If all possibilities have been exhausted with YMCA Trinity Group we can refer you to the relevant Ombudsmen, but you can also involve them in earlier stages too.

If you would like support, we can arrange for someone impartial to help you or advocate on your behalf at any stage.

A full copy of the Accommodation complaints procedure is available on request. Please ask if you would like any of our forms translated.

Find Us

Feel free to use the map below to locate our accommodation, childcare and gym sites.