Contact Us at YMCA Trinity Group

Cambridge - click to view details

Queen Anne House
Gonville Place
Cambridge CB1 1ND
Telephone: 01223 356998
Email: admin@ymcatrinity.org.uk

Ipswich - click to view details

2 Wellington Street,
Ipswich,
Suffolk IP1 2NU
Telephone: 01473 252456
Email: admin@ymcatrinity.org.uk

Peterborough - click to view details

The Cresset
Bretton centre
Peterborough PE3 8DX
Telephone: 01733 373175
Email: admin@ymcatrinity.org.uk

Accommodation

Bury St Edmunds - click to view details

56 Westgate Street
Bury St Edmunds
Suffolk IP33 1QG
Telephone: 01284 701697
Email: admin@ymcatrinity.org.uk

Gibson Lodge - click to view details

2 Gibson Close
Ipswich IP3 9RW
Telephone: 01473 723144
Email: admin@ymcatrinity.org.uk

Queen Anne House - click to view details

Queen Anne House
Gonville Place
Cambridge CB1 1ND
Telephone: 01223 356998
Email: admin@ymcatrinity.org.uk

The Cresset - click to view details

The Cresset
Bretton centre
Peterborough PE3 8DX
Telephone: 01733 269621
Email: admin@ymcatrinity.org.uk

Time Stop - click to view details

Time Stop
101 Wellington St
Peterborough PE1 5DU
Telephone: 01733 891891
Email: admin@ymcatrinity.org.uk

Wellington Street - click to view details

2 Wellington Street,
Ipswich,
Suffolk IP1 2NU
Telephone: 01473 252456
Email: admin@ymcatrinity.org.uk

Gyms

 

Cambridge - click to view details

Queen Anne House
Gonville Place
Cambridge CB1 1ND
Telephone: 01223 356998
Email: admin@ymcatrinity.org.uk

Ipswich - click to view details

2 Wellington Street,
Ipswich,
Suffolk IP1 2NU
Telephone: 01473 252456
Email: admin@ymcatrinity.org.uk

Peterborough - click to view details

The Cresset
Bretton centre
Peterborough PE3 8DX
Telephone: 01733 373175
Email: admin@ymcatrinity.org.uk

Childcare settings

Blinco Grove - click to view details

YMCA Blinco Grove
100 Blinco Grove
Cambridge CB1 7TS
Telephone number: 01223 949090
Email nurseryadmin@ymcatrinity.org.uk

Exning Road - click to view details

YMCA Exning Road
129 Exning Rd
Newmarket CB8 0EL
Telephone: 01638 676556
Email: nurseryadmin@ymcatrinity.org.uk

Grundisburgh - click to view details

YMCA Grundisburgh
Alice Driver Road
Grundisburgh
Ipswich IP13 6XH
Telephone: 01473 738017
Email: nurseryadmin@ymcatrinity.org.uk

Providence - click to view details

YMCA Providence
2 Wellington Street
Ipswich IP1 2NU
Telephone: 01473 295258
Email: nurseryadmin@ymcatrinity.org.uk

St Margaret's Road - click to view details
Water Lane - click to view details

YMCA Water Lane
Lowestoft NR32 2NH
Telephone: 01502 502239
Email: nurseryadmin@ymcatrinity.org.uk

Projects

Access to Employment - click to view details

Access to Employment is a project supporting Peterborough Citizens on their journey towards employment, education or training.
Telephone: 07812 656418
Email amy.satchell@ymcatrinity.org.uk

Girton Youth Project - click to view details

GYP offer local children and young people aged between 8 – 19 years opportunities for fun and to try new things.
Telephone: 07771 357187
Email: girtonyouthproject@ymcatrinity.org.uk

Menu of Services - click to view details

YMCA Menu of Services was designed to offer schools and partners a range of services to improve the physical, emotional and psychological well-being of young people in their care.
Telephone: 01733 373 187
Email: lisa.smith@ymcatrinity.org.uk

Respect - click to view details

Our Respect project works with young people between the ages of 11-25, supporting those affected by domestic abuse.
Telephone: 01733 373183 or 07799 901502
Email: clare.taylor@ymcatrinity.org.uk

The Shine Project - click to view details

The Shine Project
18-32 Station Square
Lowestoft
Suffolk NR32 1BA
Telephone: 01473 252456
Email: shine@ymcatrinity.org.uk

Youth Ipswich - click to view details

Youth Ipswich
2 Wellington Street
Ipswich IP1 2NU
Telephone: 01473 252456
Email: youthipswich@ymcatrinity.org.uk

Reparation - click to view details

Our reparation service provides locally based opportunities to enable young offenders to engage with in their community
Teresa Brown – Reparation Activities Coordinator
Telephone: 07837268556
Email Teresa.brown@ymcatrinity.org.uk

Appropriate Adult - click to view details

Our Appropriate Adults are well trained and very committed local volunteers. Whenever we represent a vulnerable adult or young person in custody, we provide them with the right support, guidance and a caring lead to make sure they are treated properly.
Email: lee.adamson@ymcatrinity.org.uk (for Cambridge and King’s Lynn)
Email: mike.sampson@ymcatrinity.org.uk (for Peterborough)

Recruitment

 

Recruitment - click to view details

People choose to work at YMCA Trinity Group because they want to make a difference in the lives of young people and they want to work in an environment that will support them to do so.

Email: recruitment@ymcatrinity.org.uk

Resident’s complaint process

 

Making a complaint - click to view details

Get in touch with a member of staff. They will listen carefully and do their best to help resolve your complaint.

If, after we have tried to resolve your complaint, you do not feel we have helped, please let us know and we will start our formal process.

 

Stage 1

Your complaint will be passed onto a Senior Accommodation Project Worker. They will contact you on their next working day to let you know they have received your complaint.

The Senior Accommodation Project Worker will investigate and discuss options to find a resolution with you. This will usually take a maximum of 10 working days.

If you feel your complaint has not been satisfactorily resolved, we can move on to stage 2.

 

Stage 2

Your complaint and everything which we have done to try to resolve this will be passed on to the Head Of Accommodation.

The Head of Accommodation will contact you in 20 working days.

If all possibilities have been exhausted with YMCA Trinity Group we can refer you to the relevant Ombudsmen, but you can also involve them in earlier stages too.

If you would like support, we can arrange for someone impartial to help you or advocate on your behalf at any stage.

 

A full copy of the Accommodation complaints procedure is available on request. Please ask if you would like any of our forms translated.

Media

 

Media enquiries - click to view details

If you are a journalist and have a media enquiry, please contact the YMCA Trinity Group Communications team.
Telephone: 01733 373175
Email: admin@ymcatrinity.org.uk