Quality Assurance Manager – Accommodation

Contract: Quality Assurance Manager – Accommodation
Pay: £30,866 per year
Hours: 40 hours per week post Monday to Friday. From time to time some work will be required in the evenings or at weekends.
Location: Can be based at Cambridge, Peterborough or Ipswich. Role will require travelling through Cambridgeshire and Suffolk.

Head office will be considered as Queen Ann House, Gonville Place, Cambridge CB1 1ND

Deadline: 6th December 2021
Interviews: Weeks commencing 6th December 2021 & 13th December 2021
Job Reference: 211206B

About Us


YMCA Trinity Group strive to create a fulfilling and enjoyable place to work; we know how staff & volunteers feel directly translates to the quality of service & care we give our clients, and we also recognise the crucial role each and every one of us plays in helping to fulfil our Mission.

We have eight residential sites and fifteen houses, with over 400 units available across our region.

We offer supported and emergency housing for young people, including care leavers, homeless young people, unaccompanied asylum seeker children, and young people with special needs. In addition, we offer parent and child supported housing, as well as student accommodation.


For our teams we will ensure our policies and procedures are truly inclusive and work to ensure our environment is a place where everyone can thrive.


View our Diversity and Equality page


Job Role


This is an exciting opportunity to join our accommodation team. This will be a key role putting quality and co-production at the heart of everything we do.

We are looking for someone who is passionate about improving outcomes for vulnerable people and empowering them to have their say. You will be able to bring best practice and innovation to our work. Being able to think creatively will be strongly encouraged. You will be highly successful at collaborative work with partners and be able to evidence how you have driven substantial service improvements that improved outcomes for clients.

Ideally you will have experience of enhancing service delivery and best practice across several dispersed teams.

Having the ability to address areas for improvement is critical to the role and the successful candidate will demonstrate the skills and knowledge to drive the quality assurance work for the accommodation teams.

We can offer hybrid working and an office base at either Peterborough, Cambridge or Ipswich. The successful candidate would need to be able to travel to each of our bases to work closely with our local teams.

Job Description


Please read the job description:


View Job Description

Quality Assurance Manager Job Description (149KB, PDF)

Salary and Benefits


In return, we are offering £30,866 per year, additional benefits we offer include:

  • 5 weeks holiday plus public holiday allowance
  • Free use of onsite YMCA Gyms
  • Free onsite car parking, depending on location & subject to available parking spaces
  • Competitive rates of pay and pension
  • DBS Check Facilitated / Cost Paid
  • Induction programme and on the job training opportunities
  • Regular supervisions
  • Internal progression opportunities
  • Employee Assistance Programme

Contact Us


If you would like to discuss this role further, please contact Bridie Carson – Head of Accommodation on 07989 918504. Alternatively, email: bridie.carson@ymcatrinity.org.uk or recruitment@ymcatrinity.org.uk.

*Occasionally our emails will go into a Spam / Junk file, we suggest you check here if you are expecting to hear back from us.

Apply Now


Feel free to read our Application Guidance (243KB, PDF) before applying.


Complete online application


We would be grateful if you could also complete our Equality and Diversity Form.

If you are having trouble completing your online job application please contact recruitment@ymcatrinity.org.uk and a member of our HR Team will be able to assist you.

YMCA Trinity Group is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment.