Customer Service Volunteer

Role purpose – Support the Reception team with general duties involving the public accessing Queen Anne House, Cambridge. Help the public with new gym membership enquiries and visits. Assisting with room hire, in particular assisting them with ‘meet and greet’ function


Personal Qualities and Skills
• Excellent oral and written communication skills
• Good organisational and sound capability
• A willingness and enthusiasm to work in a fast moving and changeable environment
• An ability to absorb and retain a wide variety of product information
• Highly motivated
• An ability to work under pressure
• A genuine enthusiasm for the work of the organisation
• Ability to work as part of a team and at times without supervision
• A creative and flexible approach to the work of the organisation


Specific Project Requirements

• Hours can be agreed; however regular commitment is expected and required


Volunteer Benefits
• Valuable experience of working directly with the public, including vulnerable and challenging clients in a customer service function
• Opportunities for accredited training and development
• Travel expenses
• Involvement in team decision-making to help direct the values and endeavours of the Project
• Structured monthly 121 support meetings


Please complete the Application Form and Email to for more information on how to become a volunteer at YMCA.